To deliver on your relationship marketing strategy, you need a flexible mobile solution that adapts to your unique business goals. One company may want to gain insight across specific customer segments; another may want to build community or acquire leads. We offer a solution as unique as your enterprise. You choose the product, depth of personalization and level of modification your company requires.
Gain Insight
The smart device consumer is the fastest growing segment of the population today. Yes, you may know them through previous purchase behaviors or research, but you do not get to know them like this – connecting with them in “real time, real purchase situations, real moments of truth.” Thumbspeak enables you to communicate with customers and prospects when and where it matter most. Want to learn more about our audience or yours – ask them via their smart devices.
Drive Loyalty
Thumbspeak enables businesses to increase “relevant” touches and communications with their customer base through its unique ability to connect with them at the “moment of truth.” Thumbspeak provides you with unmatched and unlimited opportunities to learn and influence your customers. If you have a loyalty program, Facebook or Twitter followers or any other audience that you want to reach, Thumbspeak provides you with the best way to do so – on their smart devices. Want to learn about customers last experience at your store? Plug Thumbspeak into your POS system, trigger a question set and get instant feedback. Want to increase your Net Promoter Score? Thumbspeak It!
Engage Customers
What do customers really know about you? Why are you different? Why are you better? What is so good about your product? Ask them, speak to them, engage with them to provide you with the insights that you need to drive your business results. You have multiple products that you want to target to different audiences on their smart devices? We can do that. Do you hold events? Engage not only the people attending the event but all of those on the webcast and those at home by communicating with them in real-time.
Build Community
Many of you have your own house files for consumers. Many of you now have Facebook and Twitter followers. How much do you know about your entire community, not just those that have purchased from you or where you have been able to match an attribute of theirs to a third party compiled database that is mostly modeled data anyway? Invite them to join your private group on Thumbspeak. Communicate with them when you want, when they want about what they want. Go direct, it will save you a lot of hassle and get you answers and results quickly. They are your customers and prospects, talk to them.
Generate Leads
Everyone is in search of new customers. We have them in our network. They are a very diverse group that is highly likely to be interested in your products and services. Thumbspeak provides you with the unique ability to communicate directly and ask if they are in the market for your product and immediately provide them with an incentive to take action. We can provide you with a pre-qualified list of prospects and purchase intenders, reducing wasted effort and significantly improving ROI and close rates. Results will vary across transactional and considered purchases, but heck, you already knew that.
